Privacy Policy

Effective Date: January 1, 2025 | Last Updated: December 2024

At NexusAuto ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our automation software application (the "Service").

By accessing or using the Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

1. Information We Collect

We collect information in the following ways:

Personal Identification Information: When you register, we collect your name, email address, company name, and payment information (processed via secure third-party gateways like Stripe).
Platform Data: To provide automation services, we access public profile data from linked accounts (Facebook, Instagram, WhatsApp) via official APIs. We do not access your personal private passwords.
Chat Logs: We store message logs strictly to enable the workflow history and AI response functions. These logs are encrypted at rest.

2. How We Use Your Information

We use the collected data for specific business purposes:

To operate and maintain the NexusAuto Service.
To improve our AI algorithms (using anonymized data only).
To process billing and payments.
To send administrative information, such as security alerts or policy updates.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

Third-Party Service Providers: We may share data with vendors who perform services for us, such as email delivery (e.g., SendGrid), hosting (e.g., AWS), and customer service.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

            Note on Data Selling: We do not sell, trade, or rent your personal identification information to other parties for marketing purposes.
        

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. These measures include SSL/TLS encryption for data transmission and AES-256 encryption for database storage.

5. Your Data Protection Rights (GDPR & CCPA)

Depending on your location, you have certain rights regarding your personal data:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
The right to erasure: You have the right to request that we erase your personal data ("Right to be Forgotten").

6. Third-Party Websites (Facebook/Meta)

Our Service relies on integrations with the Meta ecosystem (Facebook, Instagram, WhatsApp). We are not responsible for the privacy practices of Meta Platforms, Inc. We encourage you to review their privacy policies directly.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

NexusAuto Compliance Team
Email: admin@yexichenmail.com